This manual has been prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”) and sets out the procedures and processes in place to facilitate access to information held by Cartello Commerce PTY LTD (“Cartello” or “we”).
Contact Information
Name of entity: Cartello Commerce PTY LTD
Physical address: 1 Sand Hill Rd, The Old Foundry, Cape Town, South Africa
Postal address: 1 Sand Hill Rd, The Old Foundry, Cape Town, South Africa
Email address: legal@cartello.io
Information officer: Paul M Lombard
Records Held by Cartello.
The records held by Cartello are generally divided into the following categories: Employee records, Financial records, Customer records, Vendor records, Marketing and sales records, Intellectual property records.Categories of Information That May Be Requested:
Any person may request access to the following categories of information held by Cartello: Personal information of employees, customers, and vendors; Financial information of the company; Marketing and sales information of the company; Intellectual property information of the company.
Procedures to Request Information:
Requests for access to information must be made in writing, in accordance with the prescribed form set out in Annexure B of PAIA. The request must contain the following information: Sufficient particulars to enable Cartello to identify the record(s) requested; The form of access required; The requester’s contact details; Any other information required by law. The request must be addressed to the information officer and can be delivered by hand, post, fax, or email.
Fees for Access to Information:
The following fees may be charged for access to information: R50 for the first hour of search and retrieval time; R25 for each subsequent hour or part of an hour of search and retrieval time; R1.10 per photocopy of an A4-size page or part thereof; R2.20 per photocopy of an A3-size page or part thereof; R6.10 per photocopy of a plan.
Decision on Request for Access to Information:
Cartello will provide the requester with a written notice of its decision within 30 days of receipt of the request. If the request is granted, the requester will be informed of the applicable fees and payment must be made before access to the information is granted. If the request is refused, the notice must include reasons for the refusal and the procedures for lodging an internal appeal or an application to the Information Regulator.
Availability of the PAIA Manual:
This PAIA manual is available for inspection during business hours at the physical address of Cartello, or on our website at https://www.cartello.io
Conclusion:
Cartello is committed to ensuring that access to information is facilitated in accordance with PAIA. Any person may contact the information officer for assistance with any aspect of this PAIA manual or to request access to information.
Cartello is committed to ensuring that access to information is facilitated in accordance with PAIA. Any person may contact the information officer for assistance with any aspect of this PAIA manual or to request access to information.Deputy information officer: Pierre Laing
